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Elements and Performance Criteria

  1. Assist with provision of information and training to team members
  2. Plan and manage workflow
  3. Review team performance, in consultation with teacher

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Basic knowledge of state and federal legislation and local government legislation affecting the operations of an education organisation especially in regard to work health and safety WHS environmental issues disability and antidiscrimination

Relevant industry awards and enterprise agreements

Organisation policy and procedures pertaining to team operations

Specific knowledge relevant to the work of the team

Essential skills

It is critical that the candidate demonstrate the ability to

Lead a team within relevant industrial and organisation frameworks

Develop and maintain team performance and relationships

Identify and meet training needs within the team

Plan and manage the work of a team

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Use literacy skills to interpret legal requirements comprehend equipment user manuals and maintain records

Use numeracy skills to effectively manage resource requirements timeframes budgets where necessary and team allocations

Use communication skills including effectively relating to team members and other staff

Undertake team building and motivation

Relate to a diverse range of people

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions

Assessment must demonstrate consistency of application of skills and knowledge described in this unit of competency

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Access to relevant documentation and resources normally used in the education workplace

Access to appropriate awards and agreements relevant to the candidate and team members

Method of assessment

Assessment may include observation questioning case studies demonstration simulation and work based projects and evidence gathered from a workplace environment


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislation and codes that may affect the team allocation of tasks may include:

Federal/State and territory legislation relating to anti-discrimination, WHS, disability environmental issues and industrial relations affecting education environments

Team may include:

Colleagues

Students

Parents

Home tutors

Volunteers

Community members

People from diverse cultural and ethnic backgrounds

People with a range of skills and knowledge

Groups formed across faculties, schools, clusters, districts and regions

Performance requirements may include:

Timelines for completion

Standards to be achieved

Quality of products

Individual responsibilities

Team productivity

Cooperation and support between team members

Compliance with legislation and organisation policies

Training requirements may include:

Use of technology

Relevant policy

Legislation requirements

Processes and procedures

Use of resources

Systems and protocols

Specific skills

Systematic approach to training includes:

Identifying skills available within the team

Identifying training needed by the team members

Pairing skilled team members with less skilled team members

Providing training in a logical sequence to build capability

Managing the amount of information provided to maintain active learning

Offering opportunities for practice and support

Providing ongoing constructive feedback and positive acknowledgement of achievements

Receiving and acting on feedback about training provided

Monitor and review task allocations may include:

Asking team members for feedback on progress

Monitoring timelines and outcomes

Team discussions on progress and reasons for delays

Requesting suggestions for improvement from the team

Reallocation of tasks when necessary to lift team effectiveness

Contingencies may include:

Illness

Absenteeism

Technology breakdown

Resources unavailable

Accident or emergency

Conflict within the team

Consultation involves:

A two way conversation in which both parties are given the opportunity to express a view, opinion, perspective, solution or options

Consultation undertaken well usually results in a decision owned by all participants in the conversation, even when some do not agree

Recognition of contributions may include:

A nod, smile or handshake

A few positive words about the task completed

Thanks and appreciation of the job well done

A formal appreciation for work by way of issue of a certificate